Returns Policy

This policy covers refunds and credits for coaching services and for any physical or digital products sold through Tingley's Acting Studio to customers in Australia. Free PDF downloads are not covered because no purchase has taken place.

1. Coaching sessions and mentorship

Booking, payment, rescheduling, and cancellation terms for PAYG sessions and the mentorship program are set out in our Booking & Payment Policy, which is the authoritative policy for coaching services. In summary:

• PAYG session payments are non-refundable. You may reschedule a session by providing a minimum of 48 hours' notice, subject to availability.
• Mentorship deposits are strictly non-refundable, and once the mentorship has commenced, all payments are non-refundable.
• If we cancel a session and cannot offer a reschedule that works for you, we refund that session in full.
• Session quality concern. If a session did not meet the standards you were entitled to expect, contact us within 14 days. We will either arrange a free replacement session or provide a full refund for that session, at your choice.

2. Digital products

Any paid digital product (a paid workbook, a recorded course, etc.) is refundable within 14 days of purchase if you have not downloaded or accessed it. Once downloaded or accessed, it is non-refundable. Free PDF downloads are not paid products and are not covered by this policy.

3. How to request a refund

Email us with your order reference or the date of the session (show email). We process refunds within 10 business days.

4. Your statutory rights in Australia

This policy does not affect your statutory rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where local law gives you stronger protection than this policy, local law applies. If a dispute is not resolved through our internal process, you can escalate to the Australian Competition and Consumer Commission (ACCC) (https://www.accc.gov.au).